A Common Service Data Model (CSDM) is a standardized framework that defines service-related terms and relationships for all ServiceNow products.

The CSDM represents a standard and shared set of service-related definitions across ServiceNow products and platform that enable and support true service level reporting while providing …

May 6, 2025 · The CSDM 5 white paper is provided as updated data model guidance for digital transformation. The Common Service Data Model is a framework across our products and platform.

Built into every ServiceNow product, Common Services Data Model (CSDM) helps you standardize how your business manages information related to technology services. Using a CSDM can radically …

Aug 1, 2024 · The CSDM is the data framework that admins should follow when they set up ServiceNow products and applications. The standards for defining configuration items (CIs) and relationships …

CSDM Introduction This document describes the Common Service Data Model (CSDM) 5 reference architecture effort, as an incremental and expanded version from the CSDM 4 model.

Mar 10, 2026 · CMDB and CSDM governance are essential components of a mature ServiceNow platform strategy. Without governance, configuration data becomes unreliable and service models …

CSDM is considered the best practice for CMDB modeling and management—it provides direction on modeling and comes with a standardized set of definitions. It is a connection between business and …

Apr 13, 2026 · Take the new ServiceNow CIS Data Foundation (CMDB and CSDM) proctored exam for free through June 2026. Built for enterprise architects, platform owners, and implementation …

The CSDM extends the core CMDB data model, but it doesn’t change it. So, as long as you follow the CMDB guidance in this document and use tools such as ServiceNow Discovery and Service Graph …