Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

Uncover the six critical elements of impactful customer journey management & operations to boost your customer experience and foster loyalty As brands continue to up their customer experience game, a ...

I recently bought a laptop from one of the leading consumer PC vendors. It was not the best experience of my life. From the moment I placed the order online to the moment I sent it back, it’s been a ...

Effective time management is a cornerstone of successful entrepreneurship. By effectively prioritizing tasks and maximizing productivity, entrepreneurs can reduce stress, concentrate on core business ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...