Careful communication is the top tool for creating a culture of patient safety, CNO Andrea Truex says. The most effective tool for patient safety? Frequent and thorough communication throughout each ...

As Studer Group coaches, we are sometimes asked for that “one thing” that will improve results, drive cultural change, hardwire behavior or create lasting quality. We’ve come to realize that there is ...

A hospital revised its staff huddles to focus on patient safety and adverse events, resulting in increased reporting and positive staff feedback. Abstract After an inspection raised substantial ...