“A bad system will beat a good person every time.” Does that quote ring a bell? How about: “It is not enough to do your best; you must know what to do, and then do your best” or “Without data, you're ...
Eliminate slogans, exhortations, and targets for the workforce asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the ...
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