How to find the most user-friendly CRM for your needs: Essential features and design principles

Nutshell reports that selecting a user-friendly CRM is vital, as usability impacts adoption and productivity more than ...
Destination CRM

VirtualPBX Launches Desktop Softphone and Salesforce CRM Integration

VirtualPBX has integrated its VirtualPBX Desktop Softphone with Salesforce.com's CRM software and has developed new Dash Plans and extension-specific premiums to include this service. "It's getting ...

Slack instead of Salesforce: Slackbot becomes CRM interface

Salesforce is bringing CRM functions more strongly into Slack itself. Smaller companies get native customer management: ...
ZDNet

Oracle Gadgets: Flexible Desktop Access to CRM Data Goldmines...

Oracle, who have several code line families to care for and nurture, are announcing Siebel CRM 8.1.1 today, and more intriguingly from a collaboration perspective 'Oracle Customer Relationship ...