In the coming weeks, Apple will be making significant enhancements and changes to its AppleCare support service, according to sources. Planned to go live as soon as Monday, August 12th is 24 hours a ...

Earlier this month, we reported that Apple would soon introduce significant changes to its online AppleCare support portals. In line with our report, Apple has begun rolling out a redesigned AppleCare ...

For most people, buying a new computer or a mobile device is a big purchase. And, with big buys, there is often a question of just how you'll be able to insure it. This is especially true for ...

Add Yahoo as a preferred source to see more of our stories on Google. Enterprise organizations can contact their Apple or IBM account executive to request a pricing quote. Complete terms and ...

Over the weekend, I got an e-mail from an AppleCare support rep, who was responding to my recent reports of Mac malware being found in the wild. At least one prominent voice in the Mac community ...

While Apple Care+ is great for anyone who doesn't want to baby their Apple products, it has a few additional perks that you ...

Most software released for Macs and iOS devices is designed for the general public – programs, utilities, games and Apple’s own website. But an important and growing industry exists behind the scenes ...

ZDNet writer Ed Bott has today published a fascinating conversation with an AppleCare support rep on the subject of Mac malware. For reasons which will become obvious when you read the interview, the ...

Think recent reports that Mac malware is a very real threat are just another example of security researchers crying wolf? Think again. An AppleCare support representative says that not only are call ...

Earlier this year, Apple and IBM announced a major enterprise mobility partnership that would see IBM selling iOS devices to its corporate customers, creating industry-specific native apps, providing ...

More than three months after Apple and IBM announced a partnership for business solutions, Apple has posted to its website a new AppleCare for Enterprise page touting onsite hardware repairs from IBM ...