AWS expanded Amazon Connect into four agentic AI tools for supply chain, hiring, customer service, and healthcare workflows, ...

Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently. The update was detailed today ...

AI up the software stack, while forging a new partnership with OpenAI Group PBC. The cloud giant released new customer ...

At the What’s Next with AWS event on 28 April 2026, AWS unveiled its deepening partnership with OpenAI, explored the future ...

The contact center industry is grappling with how to effectively incorporate artificial intelligence (AI), especially as new AI agents are on the horizon. Many legacy systems require extensive ...

Amazon Web Services said it has launched Amazon Connect, a cloud contact center service. The move gets AWS more into the lucrative customer service market dominated by the likes of Salesforce, SAP and ...

SAN FRANCISCO, Dec. 2, 2025 /PRNewswire/ -- Harness, the AI DevOps Platform™ company, today announced new integrations with Amazon Web Services (AWS) that connect AI software development with ...

On Tuesday in San Francisco at an event called "What's Next with AWS," CEO Matt Garman took the stage to announce that AWS is (for what, depending on how you count, is the seventh, eighth, or ninth ...